Delete your account

Last updated 27 August 2026

You can delete your Easyplug account and its data at any time. There are two ways to do it.

In the app: open Settings, then tap Delete account. The account is closed immediately and you are signed out on every device.

Without the app: email support@easy-plug.co from the address on the account, with the subject "Delete my account". We verify that the request comes from the account holder and complete it within 30 days.

What is deleted

• Your profile, email address, and display name.
• Your saved chargers, preferences, and app settings.
• Your push notification tokens, so notifications stop.
• Your analytics and crash-report identifiers.

What is kept, and for how long

• Charging receipts and the transaction records tax and accounting law requires us to retain. They are kept for the statutory retention period, then deleted.
• Charge detail records the charge-point operator issued for your sessions. Those are the operator's own records; ask them directly.
• Payment records held by Stripe under their own retention rules. We hold only the payment method identifier, which is deleted with your account.

Questions about a deletion request: support@easy-plug.co